FAQ's

Shopping

How can I place an order at Attar Perfume?
Placing an order at Attar Perfume is simple and quick:

Visit your desired product page and click on "Add to Cart".
Once redirected to your cart, you can either "Continue Shopping" or "Proceed to Checkout".
New customers must register by entering their contact details. Existing customers can simply log in using their email and password.
Choose your payment method, confirm your order, and proceed to checkout. Relax, we'll handle the rest!

How do I register?
Simply click on "Sign Up" at the top right corner of the homepage.

Complete all mandatory fields marked with *.
Click "Submit" to complete your registration. Congratulations, your account is now ready for shopping!

What if I forgot my password?
If you forget your password, simply click "Log In" then select "Forgot Password".

Enter your registered email address and click "Submit".
A password reset link will be sent to your email.

Returns & Exchanges

How can I return an item?
Visit our "Shipping & Returns" page for detailed instructions on how to return or exchange items.

What is your return notice period?
We offer a 14-day period from the date of purchase for returns. Items must be unused and returned in original packaging. Visit our "Shipping & Returns" page for complete information.

Can I get a refund?
Yes, you can request a refund within 14 days from your purchase date. Visit our "Shipping & Returns" page for detailed guidelines.

How long does a refund or exchange take?
Notify us as soon as possible if you wish to return or exchange an item. Visit our "Shipping & Returns" page for more detailed information on processing times.

Can I cancel my order if I change my mind?
Your satisfaction is important to us! You may cancel your order before it has shipped, typically within two business days. Please send a cancellation request through our Contact Us page. If your order has already shipped, you may return it after receipt. Check our "Shipping & Returns" page for further details.

Payment Methods

What payment methods do you accept?
Credit Cards

Secure payment with Visa and MasterCard.
Your credit card information is protected with industry-leading encryption standards.

Cash on Delivery (COD)

Available exclusively within Qatar.
Pay the delivery agent directly upon receiving your order.

Is Attar Perfume’s website safe for online payments?
Absolutely! Attar Perfume uses advanced encryption technology to keep your data secure. Your details will never be shared with third parties and are only used to fulfill orders and improve your shopping experience. See our Terms and Conditions for more information.

My credit card payment was rejected! What should I do?
If your payment isn't processing, you may opt for Cash on Delivery. We recommend checking with your bank to ensure smoother transactions in the future.